Refund & Cancellation Policy

This policy applies to every software product and online service sold by Lot 313 LLC, including those sold under their own brand names. It forms part of our Terms of Service. If a product’s page states its own refund or cancellation terms before purchase, those terms apply to that product.

1. Subscriptions

• Cancel anytime. Email support, or use a cancel option in the product where one is offered.
• Access continues until the end of the period you have already paid for. You will not be charged again after you cancel.
• No partial-period refunds, unless required by law or stated on the product’s page.

2. One-time services and digital products

If we have not delivered what you purchased, you can get a full refund by asking within 14 days of purchase, unless the product’s page states a different policy.

3. Billing problems

If you were charged in error, charged twice, or see a charge you do not recognise, contact support and we will look into it.

4. How to ask for a refund or cancellation

Email support@lot313.com from the address you used at checkout. Tell us which product you bought and the date of purchase. Payments are processed by Stripe, and approved refunds go back to your original payment method. After we issue a refund, your bank may take several business days to show it on your statement.