Privacy Policy — Lot 313 LLC

This policy explains what personal information Lot 313 LLC (“we”, “us”) collects when you visit this website or buy one of our products or services (including products offered under their own brand names), and what we do with it. A product may publish additional privacy information at purchase, which applies together with this policy.

1. Information we collect

Contact details you give us, such as your name, email address and business name, when you email us or make a purchase.
Content you provide when you use a product or contact support, such as information you enter into a product and anything you include in your messages.
Payment information. Payments are processed by Stripe. You enter your card details on Stripe’s checkout, and we do not receive or store your full card number. Stripe shares with us limited details about each payment, such as your name, email address, billing country, the amount, and whether the payment succeeded. Stripe’s own handling of your information is described in the Stripe Privacy Policy.
Technical information. This website is hosted on Cloudflare. To deliver and protect the site, Cloudflare processes technical data such as IP addresses and request details.

This website does not use cookies, analytics, advertising trackers or third-party scripts.

2. How we use it

to provide the products you buy and communicate with you about your purchase;
to answer your questions and handle support and refund requests;
to keep business, accounting and tax records; and
to prevent fraud and comply with legal obligations.

We share personal information only with service providers that help us run the business, and only as needed for them to do so:

Stripe (payment processing);
Cloudflare (website hosting and security);
Google Workspace and Resend (email); and
professional advisers, such as accountants or lawyers, where needed.

We may also disclose information when required by law, or to protect our rights or the safety of others. We do not sell your personal information, and we do not share it for advertising.

4. How long we keep it

We keep order and payment records for as long as we need them for accounting, tax and legal purposes. We keep content you provide and support correspondence only as long as needed to provide and support the product, and delete it sooner on request, except where we must keep it by law.

5. Your choices and requests

You can ask us to tell you what personal information we hold about you, to correct it, or to delete it. Email support@lot313.com from the address you used with us. We will respond within 30 days. We may need to keep some records where the law requires it, and we will tell you if so.

6. Security

We use reputable service providers and limit access to your information to what is needed to serve you. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Children

Our website and products are not directed to children. We do not knowingly collect personal information from anyone under 16.

8. Changes to this policy

If we change this policy, we will post the new version on this page with a new effective date.

9. Contact

For privacy questions or requests: support@lot313.com.